Terms of service

Last updated: October 13, 2026

These Terms of Service apply to your use of the arccaptains usa online store and purchases made through it. By visiting our store or placing an order, you agree to these terms and our Privacy Policy, Refund and Return Policy, and Shipping Policy.

1. Store information

This store is operated under the trade name arccaptains usa.

Email: contact@arc-captain.us
Phone: +1 832-897-3051
Business address: 119 Ballantrae Ln, Houston, TX 77015, United States

2. Eligibility and acceptable use

You must be legally able to enter into a purchase agreement to place an order. You agree to provide accurate, current information and to use the store only for lawful purposes. You must not interfere with the store’s operation, attempt unauthorized access, or use the store to commit fraud.

3. Products and availability

We aim to display product descriptions, images, and details as accurately as possible. Product appearance may vary slightly because of screen settings or normal product variation. Products and availability may change without notice.

4. Orders

Placing an order is an offer to purchase. We may decline or cancel an order where necessary—for example, if an item is unavailable, information is inaccurate, payment is not authorized, or we reasonably suspect fraud. If we cancel an order after payment, we will issue a refund to the original payment method.

Please contact us promptly at contact@arc-captain.us if you need to correct or cancel an order. We can’t guarantee changes after an order has been processed or shipped.

5. Prices and payment

Prices, available payment methods, and applicable taxes or other charges are shown during checkout. You authorize the payment provider selected at checkout to charge your chosen payment method for the order total. Payment processing is subject to the provider’s terms and policies.

6. Shipping and delivery

Shipping options, charges, and estimated delivery details are presented at checkout or in our Shipping Policy at /policies/shipping-policy. Delivery estimates are not guarantees. Delays may occur because of carriers, weather, customs, or other circumstances outside our reasonable control. We will contact you if we become aware of a significant order delay.

7. Returns, exchanges, and refunds

Returns, exchanges, and refunds are handled under our Refund and Return Policy at /policies/refund-policy. Please read it before ordering. It includes the return period, eligibility requirements, return address, shipping costs, and refund process.

8. Privacy

Our Privacy Policy at /policies/privacy-policy explains how we collect, use, and share personal information. Shopify hosts our online store and checkout. Personal information may also be processed by payment, shipping, and other service providers as described in that policy.

9. Intellectual property

Store content, including text, images, graphics, and logos, is owned by or used with permission by arccaptains usa or its licensors. You may not reproduce, distribute, or commercially use store content without prior written permission, except where applicable law permits.

10. Third-party services and links

Our store may use or link to third-party services. Those services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

11. Errors and corrections

Occasionally, store content may contain an error, such as an incorrect description, price, promotion, or availability. We may correct errors and update information. If an error affects an order you placed, we will contact you to discuss an appropriate resolution.

12. Disclaimers and limits of liability

The store and its content are provided subject to applicable law. To the extent permitted by law, arccaptains usa is not liable for indirect or consequential losses arising from your use of the store or a product purchased through it. Nothing in these terms limits rights or remedies that cannot legally be excluded.

13. Indemnification

To the extent permitted by law, you agree to be responsible for claims or losses arising from your unlawful use of the store or your violation of these terms, except to the extent caused by our own conduct.

14. Governing law

These terms are governed by the laws of the State of Texas, without displacing any consumer protection rights that apply to you under mandatory law. Any court proceedings will be brought in a court with proper jurisdiction, subject to those rights.

15. Changes to these terms

We may update these terms from time to time. The latest version will be posted on this page with its updated date. Changes apply from the date they are posted and do not alter rights that cannot legally be changed retroactively.

16. Contact

For questions about these terms, contact:

arccaptains usa
Email: contact@arc-captain.us
Phone: +1 832-897-3051
Address: 119 Ballantrae Ln, Houston, TX 77015, United States