Privacy policy
Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how arccaptains usa collects, uses, and shares personal information when you visit or make a purchase from our online store.
Information we collect
Depending on how you interact with our store, we may collect:
- Contact and order details, such as your name, email address, phone number, billing address, and shipping address.
- Transaction details, such as items purchased, order amount, payment status, and order history.
- Payment information submitted during checkout. Payments are processed through Shopify Payments or another payment provider available at checkout. Those providers handle payment information under their own privacy policies. We receive information needed to confirm and manage your transaction.
- Device and usage information, such as your IP address, browser type, and activity on our store. Shopify and cookies or similar technologies may collect some of this information when you browse.
Please do not send full payment card details by email or phone.
How we use information
We use personal information to:
- Process, fulfill, and provide updates about orders.
- Handle payments, returns, refunds, and customer support.
- Help protect our store and customers from fraud or misuse.
- Operate, maintain, and improve our store.
- Send marketing messages where permitted by law and, when required, with your consent. You can unsubscribe from marketing emails using the link in the message.
How we share information
We share information as needed to operate our store, including with:
- Shopify, which hosts and supports our online store and checkout.
- Payment providers, to process transactions.
- Shipping and fulfillment providers, to deliver orders.
- Service providers and apps that help us operate the store, provide customer service, or protect against fraud.
- Authorities or other parties, when required by law or when necessary to protect rights, customers, or our business.
These providers may process information in locations outside your state or country. Their handling of information is governed by their own policies and applicable agreements.
For information about how Shopify processes personal information, see Shopify’s Consumer Privacy Policy.
Cookies and similar technologies
Shopify and our store may use cookies and similar technologies to support checkout, remember preferences, understand store activity, and—depending on the tools and settings used—support advertising. You can manage cookies through your browser settings. Where required, use the privacy choices or cookie controls displayed on our store.
Data retention and security
We keep personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations. We use reasonable measures to protect information, but no method of online transmission or storage can be guaranteed completely secure.
Your privacy choices and rights
Depending on where you live and which privacy laws apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data uses. To make a request, email us at contact@arc-captain.us. We may need to verify your identity before responding, and some information may need to be retained where the law allows or requires it.
You can opt out of marketing emails at any time by using the unsubscribe link in the email.
Children’s privacy
Our store is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us so we can review the request.
Changes to this policy
We may update this policy when our practices or legal requirements change. The latest version will be posted on this page with its updated date.
Contact us
For privacy questions or requests, contact:
arccaptains usa
Email: contact@arc-captain.us
Phone: +1 832-897-3051
Address: 119 Ballantrae Ln, Houston, TX 77015, United States