Refund policy

Here’s a ready-to-paste policy. It uses a 30-day return window and your Houston address as the return address, so make sure you can receive and process returns there. Shopify requires refund policies to be publicly accessible and to state the return period, return address, who pays return shipping, and how customers can contact you. Consumer protection laws

Refund and Return Policy

Last updated: October 13, 2026

At arccaptains usa, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please review the policy below.

Return period

You may request a return within 30 days after your order is delivered. To be eligible, an item must be unused, unworn, unwashed, and in its original condition, with its original packaging and tags. Please include proof of purchase, such as your order confirmation.

How to request a return

Before sending an item back, contact us at contact@arc-captain.us with your order number and the reason for the return. We’ll provide return instructions. Returns sent without contacting us first may take longer to process.

Send approved returns to:

arccaptains usa
119 Ballantrae Ln
Houston, TX 77015
United States

Return shipping costs

For returns due to a change of mind or ordering the wrong item, you are responsible for the return shipping cost. Original shipping charges are not refundable.

If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery at contact@arc-captain.us. Include your order number and clear photos of the item and packaging. We’ll review the issue and, where appropriate, arrange a replacement or refund and provide return instructions.

Refunds

After we receive and inspect your return, we’ll email you to confirm whether it has been approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

If you haven’t received an approved refund, first check your bank or card account. If it still hasn’t appeared, contact us at contact@arc-captain.us or +1 832-897-3051.

Exchanges

To request an exchange, email contact@arc-captain.us with your order number and the item you’d like instead. Exchanges depend on availability. If the requested item is unavailable, we’ll contact you about the available options.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We can’t guarantee changes after an order has been processed or shipped. Shipped orders must follow the return process above.

Contact

arccaptains usa
Email: contact@arc-captain.us
Phone: +1 832-897-3051
Address: 119 Ballantrae Ln, Houston, TX 77015, United States